We regret that special orders are not returnable, and that no refund or exchange can be made. All special orders require a 50% non-refundable deposit. A special order includes any jewelry, gemstone, watch of gift item ordered or altered at the client’s request.
Most items may be put on layaway for a maximum of 90 days with a minimum deposit of 50%. A monthly payment is required and item must be paid for in full by the end of the layaway period. Cancellations are subject to a restocking fee, with the remaining balance put on in store credit. Completed layaways are not returnable or exchangeable.
Cash refund is available 15 days after beginning date of layaway. A 20% refinishing fee or restocking fee may be charged.
Diamond Upgrade Policy
Any single diamond purchased from EK Jewelers may be traded in for credit for the original purchase price of any future single diamond purchase upon meeting the following conditions:
1. The diamond must be in the same condition as when originally purchased and accompanied by any reports and/or certificates.
2. The new diamond selection must be at least one-half carat or larger (mounting weight not included) and of equal or higher clarity and color, or double the original price.
Don't hesitate to email [email protected] for more information.
EK Jewelers offers the following store warranties:
Additional Care Plan
What’s covered with EK Jewelers additional care plan:
Jewelers Mutual Insurance Group
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EK Jewelers offers clients the following plans through Jewelers Mutual
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